Payment trouble?
A completed purchase has a Shopify order number and confirmation email. Use the two checks below before trying again.
Payment did not complete
- Check that the billing address matches the payment method.
- Review the entered details and available balance.
- Try another method shown at checkout or contact the card issuer.
- Look for a Shopify order confirmation before attempting payment again.
A charge is pending, but there is no order
A pending bank authorization is not always a completed purchase. It may be released automatically by the payment provider. If no Shopify order confirmation arrives, contact us with the approximate time, amount and checkout email—never send full card details.
Payment help: email info@thefluffyfam.com. Include the order number when one was created.