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Order help

Physical merchandise uses the carrier link in your shipping email. Custom movies move through a separate production-update flow.

Physical merchandise

Read the carrier status in context.

Your shipping email contains the live tracking link. The stages below explain what each common status means.

  1. 1Order confirmedPayment accepted; preparation begins.
  2. 2Label createdPacked or awaiting the first carrier scan.
  3. 3In transitThe carrier is moving the parcel.
  4. 4Out for deliveryWith the local delivery route.