Last updated: August 28, 2026
This page applies to apparel and other physical merchandise. Custom movies are delivered online and do not incur shipping. If a movie package includes a physical keepsake, Shopify treats that keepsake as a separate made-to-order item. See the Digital Delivery Policy for the movie itself.
Where we ship
We ship physical merchandise to most countries available through Shopify checkout. The current delivery profile covers the United States, Canada and 234 additional international destinations. We do not currently ship physical merchandise to Ukraine. Availability for the exact postal address shown at checkout is authoritative; if checkout does not offer Standard Shipping, we cannot accept that physical-item order.
Production and estimated delivery
Most physical items require 7–9 business days of made-to-order production before carrier transit begins. The ranges below are estimates, not guarantees.
| Destination | Carrier transit | Estimated total |
|---|---|---|
| United States | 8–15 business days | 15–24 business days |
| Canada | 8–17 business days | 15–26 business days |
| Europe | 8–16 business days | 15–25 business days |
| Asia | 7–16 business days | 14–25 business days |
| Australia | 8–18 business days | 15–27 business days |
| Other supported destinations | Allow 15–20 business days | 22–29 business days |
Shipping charge
- Standard Shipping: $0 at checkout for every supported destination.
- Per-item calculation: each physical unit's displayed merchandise price includes $9.99 for Standard Shipping. Two units therefore include $19.98 and three units include $29.97 in their displayed prices.
- Express: not currently offered.
This is a no-plugin, per-item shipping model. The item price and final amount shown by Shopify checkout before payment are authoritative. Taxes and duties collected at checkout are shown separately. Import duty, VAT/GST, brokerage or customs fees not collected at checkout may be charged to the recipient.
Tracking and split parcels
Tracking is emailed after a physical parcel is dispatched. Allow up to 3 business days for the first scan. Orders containing several physical items may arrive in separate parcels. Custom movies never receive carrier tracking.
Address changes
Email info@thefluffyfam.com within 24 hours of ordering. Include the order number and corrected recipient name, street number, apartment or unit, postal code and contact details. A change is confirmed only when we reply in writing. We cannot change an address after the physical item enters fulfillment. Additional postage may be required if a parcel is returned because of an incomplete or incorrect customer-provided address.
Delays, missing parcels and damage
Weather, holidays, carrier congestion, customs review, remote destinations and events outside our reasonable control can extend an estimate. Report a parcel that appears lost in transit within 30 business days of the latest estimated delivery date. For a damaged, missing or incorrect item, email the order number and clear photos of the product, shipping label and packaging where possible. Keep the packaging until we reply.
Need help with a physical order? Email info@thefluffyfam.com with the Shopify order number. We usually reply within 1 business day, Monday–Friday.